Privacy and Security
n-Gon Group Limited, trading as Ezy Supply has this Privacy Policy in
order to demonstrate our commitment to protecting your privacy. We recognise
that your personal information is confidential and that it is important for you
to know how we handle, gather, store and use your personal information. By entering
our store using our website, you acknowledge that your personal information
will be treated in accordance with the details of this Privacy Policy.
This policy addresses the following:
1. What is considered personal information?
2. What personal information do we collect and hold?
3. Why do we collect personal information?
4. What happens if we are not able to collect personal information?
5. How do we collect personal information?
6. How do we use cookies?
7. What may we do with your information?
8. Do we use personal information for marketing?
9. How do we disclose personal information?
10. How can you access or correct personal information?
11. How can you about a breach of privacy?
12. Will your personal information be disclosed outside of NZ?
13. What security measures are in place?
14. Have there been any recent changes to the Privacy Policy?
15. Reporting phishing to n-Gon Group
1. WHAT IS CONSIDERED PERSONAL INFORMATION?
Within this policy, “Personal Information” means the same as it does
within the Privacy Act 1993. In general terms, this includes any information
that can be used to personally identify you. This may include (but is not
limited to) your name, age, gender, address, contact details (including phone
numbers and email addresses) and possibly financial information, including your
payment information. If the information we collect personally identifies you,
or you are reasonably identifiable from it, then the information is considered
personal information.
2. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?
We may collect the following types of personal information:
·
Name
·
Mailing or street address
·
Location
·
Email address
·
Telephone number
·
Age or birth date
·
Profession, occupation or job title
·
Details of the products and services you have purchased from us or which
you have enquired about, together with any additional information necessary to
deliver those products and services and to respond to your enquiries
·
Any additional information relating to you that you provide to us
directly through our websites or apps or in-store or indirectly through use of
our website or online presence through our representatives or otherwise; and
information you provide to us through our customer contact centre or customer
surveys, or that is publicly available.
Your personal information will be held by n-Gon Group Limited, 62 Tenth
Ave, Tauranga.
3. WHY DO WE COLLECT PERSONAL INFORMATION?
The primary purpose for which we collect information about you is to
enable us to perform our business activities, and to provide the best possible
quality of customer service. Any information that we collect will not be used
in ways that you have not consented to. Your personal information will not be
shared, sold, rented or disclosed other than as described within this Privacy
Policy, or as permitted by the Privacy Act.
Ezy Supply, holds, uses and discloses your personal information for the
following purposes:
·
To provide products and services to you
·
To provide you with information or advice about existing and new
products and services
·
To communicate with you and process your requests
·
To manage and enhance our products and services
·
To personalise and customise your experience with n-Gon Group. By ‘n-Gon
Group’ we mean us and businesses related to us, such as businesses that trade
under the brands Ezy Supply, Sanyati Print, Savant Creative and Align Publishing
·
To conduct competitions or promotions on behalf of Ezy Supply and
selected third parties
·
To verify your identity
·
To provide to third parties if you have authorised us to do so
·
To conduct analysis across n-Gon Group businesses
·
To conduct business processing functions for operation of our websites
or our business, for our administrative, marketing, promotional, planning,
product/service development, quality control and research purposes, or those of
our contractors or external service providers.
·
To investigate if we have reason to suspect a breach of any of our terms
and conditions or any suspected unlawful activity; and/or as required or
permitted by any law (including the Privacy Act).
4. WHAT HAPPENS IF WE ARE NOT ABLE TO COLLECT PERSONAL INFORMATION?
If you choose not to provide us with the personal information described
within this policy, then:
·
We may not be able to provide you with the product or services you have
requested, either to the same standard or at all
·
We may not be able to provide you with information about products or
services that you may want, including information about discounts, sales or
special promotions
·
We may not be able to tailor our content, website and communications for
your preferences
5. HOW DO WE COLLECT PERSONAL INFORMATION?
We do this in a variety of ways, including through:
·
Your access and use of our website, such as your account registration
details.
·
Your conversations or email or interaction, between you and our Customer
Service Representatives, whether in store or at our reception.
·
Your completion of an application for a product purchase or service
purchase
·
You agree that we may also collect personal information from third
parties, including:
o Third party
companies such as credit reporting agencies, law enforcement agencies, and
other government entities
o Advertisers
o Mailing lists
o Contractors and
business partners
o Suppliers
o Other companies and
businesses within n-Gon Group
6. HOW DO WE USE COOKIES?
A "cookie" is a small text file that is placed on a device
when it is browsing a website to enable the host of the website to store
information about use of the website by that device. n-Gon Group uses cookies
and similar technologies for the following key purposes:
·
To recognise your computer or device and greet you each time you visit
our website, without bothering you with a request to register or log-in
·
To keep track of products or services you view, so that we or other
members of the n-Gon Group can send you news about those products or services
or other similar or related products or services that we think you may be
interested in.
·
To measure traffic patterns, to determine which areas of our websites
have been visited, and to measure transaction patterns in the aggregate
·
To research our users' habits so that we can improve our online products
and services
·
To operate our websites efficiently with a high level of functionality
·
To measure the effectiveness of our marketing initiatives
·
To learn about customer preferences so that we can present customers
with web content and advertising that is relevant to them
·
To measure the number of advertising referrals we have received to our
websites from other websites
·
To produce data on web traffic and customer web activity through our
website
While we use cookies to improve our customers' on-line experience, if
you do not wish to allow cookies then you can choose to disable cookies (for
all sites) from within your browser settings.
7. WHAT MAY WE DO WITH YOUR PERSONAL INFORMATION?
We may use the information we collect to help us to provide products and
services to you, to verify your identity, and to occasionally notify you about
important functionality changes to our website.
We may send you marketing communications and information about products
and services that we consider may be of interest to you. These communications
may be sent in various forms, including but not limited to, mail, SMS or email,
in accordance with applicable marketing laws.
If at any stage you no longer wish to receive these notifications you
may opt-out of receiving marketing communications from us by using the opt-out
facilities provided (e.g. an unsubscribe link in a promotional email) or
contacting us at admin@ngongroup.com or (07) 578 6838
If you receive communications from us that you believe have been sent to
you other than in accordance with this policy, or in breach of any law, please
contact us.
We do not provide your personal information to other organisations for
the purposes of direct marketing unless authorised by you.
We may also share your information with other businesses in the n-Gon
Group for the purpose of analysis.
8. DO WE USE PERSONAL INFORMATION FOR MARKETING?
We use personal information to provide you with information or advice
about our existing and new products and services or those of n-Gon Group businesses.
We also use it to conduct promotions on behalf of Ezy Supply and selected third
parties. We will not collect usage data or target advertisements based on the
following market segments:
·
Political opinions
·
Membership of a political association
·
Religious beliefs or affiliations
·
Philosophical beliefs
·
Membership of a trade union
·
Sexual preferences or practice
·
Criminal record
·
Health information
We will not create categories designed to target children under the age
of 18 years (however, this does not prevent us from marketing children's
products to a general audience).
Third party advertisers may purchase advertising products from us that
enable them to target particular types of users of our network, for
advertisements served both on our network and also on third party websites. We
do not permit advertisers to use any usage data obtained from our network to
target advertisements or content to users off our network.
We will not provide any personal information to an advertiser or any
other third party without your express consent or in accordance with our
Privacy Policy. We follow industry "best practice" for the storage of
anonymous usage data using reasonable safeguards to protect information held by
us.
9. HOW DO WE DISCLOSE PERSONAL INFORMATION?
We may disclose your personal information to our employees, for the
operation of our websites or our business, and for the specific purpose of
fulfilling requests by you, and to provide products and services to you, where
we are permitted to under the Privacy Act and otherwise detailed in this
Privacy Policy.
Where Ezy Supply utilises third parties to undertake services, we may
provide those third parties with some of your information if it is required to
fulfil those services and only to the extent required to fulfil those services.
Examples of such third party providers may include:
·
Service providers such as web hosting providers, IT systems
administrators, mailing houses, couriers, payment processors, photographic
analysers, data entry service providers, electronic network administrators,
debt collectors, and professional advisers such as accountants, solicitors,
business advisors and consultants
·
Software providers such as customer relationship management, and
accounting software
·
Existing or potential suppliers, business partners or joint venture
entities or partners
·
Sponsors, or promoters of any competition that we conduct or promote via
our services
·
Specific third parties authorised by you to receive information held by
us
We require any third party to protect your information against
unauthorised use or disclosure.
Some of these service providers may be located overseas. We take
reasonable steps to ensure that the overseas recipients of your personal
information do not breach the privacy obligations relating to your personal
information.
Beyond the above, we release personal information only when it is
permitted under the Privacy Act or required by law for legal compliance and law
enforcement (including to government agencies with statutory law enforcement
responsibilities, and/or to your Internet Service Provider or network administrator);
to facilitate court proceedings; enforce or apply our terms and conditions; or
protect the rights, property, or safety of Ezy Supply, our users, or others,
and where we reasonably believe that disclosure is necessary. Government
agencies with statutory roles enabling them to request data from us include but
are not restricted to the Police, Inland Revenue and the Ministry of Business,
Innovation and Employment.
10. HOW CAN YOU ACCESS OR CORRECT YOUR PERSONAL INFORMATION?
You may request access to any personal information we hold about you at
any time by contacting us at admin@ngongroup.com or (07) 578 6838
Your request will be processed in accordance with the Privacy Act 1993.
If you make an access request, we will ask you to verify your identity.
There may be instances where we cannot grant you access to the personal
information we hold. For example, we may need to refuse access if granting
access would interfere with the privacy of others, or if it would result in a
breach of confidentiality. If that happens, in most circumstances we will give
you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect,
incomplete or inaccurate, then you may request us to amend it. We will consider
if the information requires amendment and will not charge for making any
amendments. If we do not agree that there are grounds for amendment, then we
will add a note to the personal information stating that you disagree with it.
Registered users of our websites can access and update their user details
online. We request that you keep your information as current as possible so
that we may continue to improve our service to you.
11. HOW CAN YOU COMPLAIN ABOUT A BREACH OF PRIVACY?
If you believe your privacy has been breached by us, or have any
questions or concerns about our Privacy Policy please, contact us using the
contact information below and provide details of the incident so that we can
investigate it.
We have a formal procedure for investigating and dealing with
complaints. Once the Privacy Officer receives a complaint in writing the
Privacy Officer will commence an investigation with the relevant business unit
from which the alleged breach stemmed. The investigator will endeavour to
determine the nature of the breach and how it occurred.
We may contact you during the process to seek any further clarification
if necessary. If a breach is found, the Privacy Officer will escalate the
matter to management so that the process can be rectified to prevent any
further breaches from taking place. We will also contact you to inform you of
the outcome of the investigation. We will endeavour to resolve all
investigations within a reasonable time.
We will treat your requests or complaints confidentially. Our
representative will contact you within a reasonable time after receipt of your
complaint to discuss your concerns and outline options regarding how they may
be resolved. We will aim to ensure that your complaint is resolved in a timely
and appropriate manner.
Please contact our Privacy Office at: Privacy Officer, n-Gon Group
Limited, PO Box 14004, Tauranga, 3143.
12. WILL YOUR PERSONAL INFORMATION BE DISCLOSED OUTSIDE OF NZ?
We may disclose personal information to external service providers
located overseas for some of the purposes listed above. We take reasonable
steps to ensure that the overseas recipients of your personal information do
not breach the privacy obligations relating to your personal information.
13. WHAT SECURITY MEASURES ARE IN PLACE?
We will take all reasonable steps to protect the personal information
that we hold from misuse, loss, or unauthorised access or modification. If you
suspect any misuse or loss of, or unauthorised access to, your personal information,
please let us know immediately.
14. HAVE THERE BEEN ANY RECENT CHANGES TO THE PRIVACY POLICY?
We may change this privacy policy from time to time. Updated versions of this privacy policy will be posted on our website. This privacy policy was last updated in April 2019. For additional information about your relationship with Ezy Supply, please review our Terms and Conditons.
15. REPORTING PHISHING TO N-GON GROUP
What is Phishing?
Phishing is the attempt to obtain sensitive information such as usernames,
passwords, and credit card details (and money), often for malicious reasons, by
disguising as a trustworthy brand in an electronic communication.
What should I do if I suspect I have received a phishing email?
If you suspect you’ve received a phishing or malicious email, which says it’s
from n-Gon Group or uses the n-Gon Group logo - please report it by forwarding
the email to admin@ngongroup.com
A genuine email from n-Gon Group will always come from a ngongroup.com
domain or sub-domain address, e.g. @ngongroup.com. So if it’s not from a ngongroup.com
address, be suspicious.
Please also be aware that some phishing emails attempt to spoof
(impersonate) our sending addresses, so they appear to come from ngongroup.com
address but are actually sent from a different domain.
Do not click on any links or attachments in suspicious emails. Simply
forward the email to admin@ngongroup.com
If you are still unsure if what you have received is a genuine email
from n-Gon Group, please contact us on (07) 578 6838